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Tidio Lyro vs Fin
A plain-English comparison to help you choose between them.
This is a size question. Tidio's Lyro serves small and e-commerce businesses: quick setup, SMB pricing, pre-sales and order questions answered on the site with handoff to live chat. Fin is the heavyweight resolution agent: end-to-end autonomy across chat and email, simulation before launch, outcome pricing and platform-grade reporting. Pick Tidio for a small operation that wants a bot plus live chat this week; pick Fin when support volume and stakes justify the stronger agent and its economics.
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Side by side
- Summary
Tidio is live chat for small and e-commerce businesses with Lyro, an AI agent that answers customers from your help content: pre-sales questions, order status, returns and policies handled on the site, with a handoff to live chat when the bot reaches its limit.
Its appeal is the entry path: quick setup, SMB pricing, and a bot that earns its keep on the repetitive majority of questions while capturing leads from the visitors it engages.
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It is sized for its market: large-enterprise governance, deep customisation and complex routing belong to the platforms priced for them.
- Best for
- SMB and e-commerce chat with an AI agent included
- Answering pre-sales and order questions on the site
- Automating returns and policy responses from help content
- Handing off to live chat when the bot hits its limit
- Capturing leads from engaged visitors
- Cost
- Freemium (Free tier + paid plans)
- Ease
- Openness
- Hosted service
- Data
- Lyro answers from your website content and support material within Tidio's platform terms. Keep an eye on conversation allowances as volume grows, since AI conversations are metered.
- Summary
Fin, formerly Intercom, is an autonomous support agent that resolves customer conversations end to end: grounded in your help content, working across chat and email, and priced by outcome rather than seat, so you pay per resolution it actually completes. It layers over existing helpdesks rather than demanding a migration.
The operating loop is the product: simulate answer quality before customers see it, deploy on routine volume, escalate the rest to humans with full context attached, and mine unresolved questions for the content gaps behind them.
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Fin publishes an average resolution rate of 76 per cent across its customers; definitions of resolution vary across the market, so the honest baseline for staffing and economics is a trial on your own volume rather than any vendor's headline figure.
- Best for
- Autonomous end-to-end resolution of routine conversations
- Outcome pricing: pay per resolution, not per seat
- Layering over an existing helpdesk without migration
- Escalation to humans with full context attached
- Mining unresolved cases for missing help content
- Cost
- Paid only
- Ease
- Openness
- Hosted service
- Data
- Fin answers from your help content and past conversations under Fin's commercial terms. One strategic note: Salesforce has agreed to acquire the company, with Fin expected to fold into its Agentforce line, which is worth weighing in any long-term platform decision.
Pricing
- Tidio Lyro
from $32.50·from $300·Custom
Prices as of August 2026.
- Core
- from $32.50per monthbilled annually; $39 per month if billed monthly
- Plus
- from $300per month
- Premium
- Price on applicationno list price published
- Fin
Custom·Custom
Prices as of August 2026.
- Fin with your current helpdesk
- Price on application
- Fin with the Intercom helpdesk
- Price on application
By area
Where each one pulls ahead, area by area.
| Area | Tidio Lyro | Fin |
|---|---|---|
| By job | ||
| Customer support | Lyro gives a small support team the whole front desk affordably, live chat plus a bot answering from your help content, live within days | Fin is the stronger and more expensive engine |
| By task | ||
| Customer support & chatbots | Tidio Lyro answers the pre-sales and order questions on the site itself, and automates the returns, shipping and policy replies straight from your existing help content | Fin — when you are choosing on resolution performance and want the bot decoupled from the helpdesk decision |
Common questions
When does a business outgrow Tidio for Fin?
Roughly when support becomes an operation: real volume across channels, resolution quality worth engineering, and economics worth modelling. Below that, Lyro's proportionality is the feature; above it, Fin's depth is.
How different are the costs?
Structurally different: Tidio is SMB-priced subscription simplicity, while Fin charges per resolution, aligning spend with outcomes but requiring volume modelling. A small shop's arithmetic almost always favours Tidio; a scale-up's often flips.
Do both depend on my help content?
Completely, and equally: both answer from your documented knowledge, and thin content produces confident wrong answers on either. Whichever you choose, the help centre is the real product.
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Tool facts last checked August 2026