Both tools chosen. Compare is enabled.
Compare
Salesforce Einstein / Agentforce vs Tidio Lyro
A plain-English comparison to help you choose between them.
One of these is bought by a procurement committee and the other by the person who runs the shop, which tells you most of what you need. Lyro answers customers from your help content on the site, handling pre-sales questions, order status, returns and policies, with quick setup, an entry tier a small team can adopt directly and a handoff to live chat when it reaches its limit. Agentforce resolves cases against governed CRM data under a platform trust layer, and is not on the menu outside a Salesforce estate. Pick Lyro when the repetitive majority of questions is the whole problem; pick Agentforce when the estate is already there and the agent must reach the record.
Side by side
- Summary
Salesforce's AI, now fronted by the Agentforce brand, is embedded intelligence and autonomous agents across the CRM estate: drafting, summarising and predicting inside Sales and Service Cloud, and agents that resolve service cases and work sales tasks against the customer data the platform already governs.
- Best for
- Autonomous service agents resolving cases on governed data
- Sales assistance grounded in the CRM record
- Embedded drafting, summaries and predictions in the flow of work
- Cost
- Enterprise
- Ease
- Openness
- Hosted service
- Data
- AI runs on your Salesforce data under its enterprise trust layer; Data Cloud is effectively required for the full picture.
- Summary
Tidio is live chat for small and e-commerce businesses with Lyro, an AI agent that answers customers from your help content: pre-sales questions, order status, returns and policies handled on the site, with a handoff to live chat when the bot reaches its limit.
- Best for
- SMB and e-commerce chat with an AI agent included
- Answering pre-sales and order questions on the site
- Automating returns and policy responses from help content
- Cost
- Freemium (Free tier + paid plans)
- Ease
- Openness
- Hosted service
- Data
- Lyro answers from your website content and support material within Tidio's platform terms. Keep an eye on conversation allowances as volume grows, since AI conversations are metered.
Pricing
- Salesforce Einstein / Agentforce
Free·$500 once$5/user·$125/user·$150/user·from $550/user
Prices as of August 2026.
- Salesforce Foundations
- Free
- Flex Credits
- $500one-off
- Agentforce User License
- $5per user, per month
- Agentforce add-ons
- $125per user, per month
- Agentforce Industries add-ons
- $150per user, per month
- Agentforce 1 Editions
- from $550per user, per month
- Tidio Lyro
from $32.50·from $300·Custom
Prices as of August 2026.
- Core
- from $32.50per monthbilled annually; $39 per month if billed monthly
- Plus
- from $300per month
- Premium
- Price on applicationno list price published
Common questions
Could a growing business start on Lyro and move later?
That is the normal path, and it is worth planning as a migration rather than an upgrade. Lyro is sized for its market, with large-enterprise governance, deep customisation and complex routing belonging to platforms priced for them. Moving means adopting an estate, not switching a setting, so the trigger is usually the CRM decision rather than the support one.
Does either handle e-commerce questions better?
Lyro is built for exactly that shape: live chat for small and e-commerce businesses, answering order status and returns on the site and capturing leads from engaged visitors. Agentforce can certainly do it, but only where the order data is already governed in Salesforce, which for a small shop means the platform decision arrives first and the support benefit second.
What is the honest ceiling on each?
Lyro answers only as well as the documentation beneath it, so thin help content means thin answers to real customers, and complex routing is outside its shape. Agentforce's ceiling is organisational: the arithmetic belongs in procurement, the grounding assumes unified data, and adopting Salesforce to obtain the agent inverts the decision entirely.
Related comparisons
Read the full guides
Where to start
Not sure what to adopt first?
Five quick questions about your job, task and constraints. We'll suggest your top three tools, plus the one to try first.
Tool facts last checked August 2026